Hi I hope you can help I have a 2011 MacBook Pro with Outlook. The mac run out of battery. When re-charged and re-started all outlook folders and email have gone. I can't go back on the time machine as its in Australia and I am now in the UK for the next month.

Oct 22, 2015  Note If you do not know your Identity name, you can type LS in Terminal and then press Enter for a list of the Identity names. This should set the correct permissions for your identity. You should now be able to launch Outlook and import your 2011. Note: The ability to manually repair or rebuild a database is not available in Outlook 2016 for Mac. If a problem such as Outlook data corruption occurs, Office 2016 for Mac automatically repairs and rebuilds the Office database for you. For more information, see About the Office 2016 for Mac database.

And the servers that I have the email on aren't organized into folders its just 200,000 random historical emails as well as a older historical email from an old work email that I no longer have access to their serve to reinstall. If you have any ideas please let me - I'd be very grateful. All the best Miranda. I'm surprised that after more than a month, no one has responded to this! I have a new 15' MacBook Pro running Lion 10.7.1.

I'm also running Outlook 2011. It has been working pretty well for me. Sage act software for mac.

But, tonight I updated my Lion software (3 new updates were loaded). When it rebooted all of my Outlook files, folders, mail, distribution lists, contact lists, etc. So looks like there is a serious bug in Outlook 2011. Surely others have had this problem. It is really serious. I don't know how to restore the files using Time Machine.

I have current backups of my system on Time Machine. I'm afraid that my only hope is to get them from Time Machine. I recently imported all my files from my Windows 7 PC (several years of email files, folders, distribution lists, etc.) and the import was successful. I didn't like the way it imported the distribution lists, but they were there. Now, I've lost it all. It doesn't even have my msn.com account information. Can someone tell me how to recover these files.

Please, someone respond to my request as well as the one I'm replying to! When you have a hard crash, the system might put files into a hidden folder called 'lost+found'. • Under the 'go' menu, select 'go to folder'. In that dialog, enter '/lost+found' (without the quotes). • If there is a lost+found folder it will open, if not, you will get a 'folder not found' error. We don't normally see reports of lost data after a battery lost power so not sure what is happening on your system. Normally, when data goes missing it's user error.

Most likely you have accidentally moved your data. Hopefully, you have not deleted the file. If you have deleted the trash, it's gone. Outlook stores your data in this location: ~/Documents/Microsoft User Data/Office 2011 Identities/your identity If you move the Main Identity, Office 2011 Identities folder or Microsoft User Data folder to a different location, Outlook will create a new blank Identity.​ Another possible culprit is your anti-virus application.

Some versions identify a virus within the database and puts your database into quarantine. You will need to read the directions on how to release. To find your old database, search for 'Microsoft User Data' (without the quotes).

You can also search on 'Office 2011 Identities' or 'Main Identity'. The best place to get help with Microsoft Office is on Answers. Answers -Office for Mac Getting Started: Word: Excel: PPT: Outlook: Entourage.

Thanks Dianeoforegon! The information you posted lead me to the location of the Outlook 2011 identity file. I was able to go into Time Machine and replace the data folder with one a few days before I had the problem. I did have to let the system rebuild the database, which was automatic and when it had rebuilt the database, my Outlook was back on line. I think I caused the problem.

I had imported a.pst file from my windows 7 based computer running Outlook 2007. It worked fine. I moved some folders from the 'Outlook PST' folder organization to the mail folders I'd set up under Outlook 2011 on the MacBookPro. I've read that you can't do that and that moving things around can cause system problems. Thanks again for your valuable information. Hi I hope you can help I have a 2011 MacBook Pro with Outlook.