MacBook Pro:: Can't Find Data Saved Onto WD Passport For External Hard Drive Hardware:: Western Digital Passport Stopped Working Suddenly - Not Recognized? I have purchased an external hard disk WD My Passport for Mac in order to backup my. Solid State Drive (SSD) My Passport My Book My Book for Mac Products. Portable Storage Personal Cloud External Storage Internal Hard Drive Storage Internal SSD Storage Network Attached Storage Business. Internal Storage Network Attached Storage Surveillance Solutions.

This article explains how to troubleshoot Network Attached Storage (NAS), Direct Attached Storage (DAS) and Internal Hard Drives and Solid State Drives on Windows and macOS.*END Important: There are many reasons an does not recognize a WD drive. The instructions below are designed to assist in troubleshooting issues related to drives and devices not being recognized by a computer.

Please try one solution at a time and test for resolution before continuing with the next item. Windows OS macOS Direct Attached Storage (DAS) on Windows Direct Attached Storage (DAS) on macOS Internal Hard Drives and Solid State Drives on Windows Internal Hard Drives and Solid State Drives on macOS Network Attached Storage (NAS) on Windows Network Attached Storage (NAS) on macOS. Windows Network Attached Storage (NAS) Troubleshooting Computer Security Software and Firewall Temporarily disable any and all computer Firewalls, Malware, Anti-Virus, Internet Security and End Point Protection software that may be installed on the computer and or network that could prevent the discovery of a My Cloud on the network. Windows Network Discovery Ensure Public and Private Windows Network Discovery is Turned On Please refer to Netbios Over TCP/IP Ensure NetBios over TCP/IP is enabled and set to (default) or On. Please refer to Windows Networking Services Open the Services panel.

• Click on Start (Windows logo) at the bottom-left of the screen • Type services.msc from the search bar • Click services.msc application Ensure the following Windows Services are running and set to Automatic. Please follow the steps outlined below this list for instructions on how to make changes if needed. • Computer Browser • DHCP Client • DNS Client • Network Location Awareness • Function Discovery Resource Publication • Plug and Play • SSDP Discovery • Storage Server • Server • UPnP Device Host • TCP/IP NetBIOS Helper • Workstation Change Services Instructions Change the properties to automatic startup any services not currently running. • Right-click the service to be edited and select Properties • Select Automatic from the Startup type: drop-down menu • Click Apply to save the change • Start the service if the Service status: shows Stopped. • Reboot the computer WD NAS Networking The WD Network Attached Storage (NAS) device is equipped with an Ethernet interface and should be connected to the same router as the computer being used.

MacOS Network Attached Storage (NAS) Troubleshooting macOS Update Run App Store and check Updates to ensure your computer is up to date Computer Security Software and Firewall Temporarily disable any and all computer Firewalls, Malware, Anti-Virus, Internet Security and End Point Protection software that may be installed on the computer and or network that could prevent the discovery of a My Cloud on the network. Mac Discovery Ensure the computer is set to allow sharing. Verify that both SMB (Samba) and AFP (Apple File Protocol) are enabled. Best design app for mac.

• Click the Apple Icon in the upper left corner of the screen • Select System Preferences • Click Sharing • Check File Sharing • Click Options • Check both: Share files and folders using SMB and Share files and folders using AFP. NOTE: The user accounts under Windows File Sharing are not required to allow access to a WD Network Attached Storage (NAS) • Click Done WD NAS Networking The WD Network Attached Storage (NAS) device is equipped with an Ethernet interface and should be connected to the same router as the computer being used. Windows Internal Hard Drive and Solid State Drive Troubleshooting WD Internal Hard Drives and Solid State Drives Important: Special handling is required to protect hard drives from damage. Hard drives can be damaged by excessive physical force or from Electrostatic Discharge (ESD). For more information on how to avoid ESD damage. Please see for more information. Internal drives do not come preformatted and may need to be initialized.