Skype for Business - Windows FAQ What is Skype for Business (SFB) and why is it on my computer? Answer: Microsoft changed the name of Lync to 'Skype for Business'. Any SFB users running Office 2013 would see this change when they perform a windows update.

Expand Contacts, and then find the Lync contacts, right click it, click Delete Folder. Select Hard Deletion then click Ok. Open Outlook client to check if the Lync contacts folder has been deleted.

Rest assured, 'Skype for Business' is not the same product as the 'Skype for Consumers' application for home use. It is still Lync, only the look of the icon has changed. Microsoft bought Skype in 2011 for $8.5 billion. Hopefully this name change is an indicator that Microsoft will be able to make computer to computer calls between SFB and Skype at some time in the future.

Skype for Consumers operates very similarly to malware and creates a security risk, UIT does not endorse its use by UH departments. How can I delete multiple Skype for Business Contacts appearing in my Outlook Contacts? Answer: • In Skype for Business, click the Skype Options icon. • In the Options dialog box, click Personal. • Under Personal Information Manager, click Microsoft Exchange or Microsoft Outlook. • Select, None.

• In Outlook, go to Contacts and delete the Skype for Business Contacts folder. • In Skype, open the Options dialog box. • Click Personal. • Under Personal Information Manager, click None. • Select, Microsoft Exchange or Microsoft Outlook. • Restart Outlook. • Restart Skype.

Your Skype Contacts folder in Outlook re-populates without duplicates. I am transferring to a new department. What is the procedure for obtaining a new phone number? Answer: Phone numbers are now assigned to people.

Similar to the handling of an email address, you keep the same phone number during your time with UH. When you transfer to a new department, there ought to be a phone for you to sign-in to (CX600) or plug-in to (CX300) your computer. Department phone numbers stay with the department. If you are currently signed-in to a phone, sign-out before you move to your new department. After listening to a voice mail message on my phone, how can I forward that message to a co-worker? Answer: While the message is playing or when it ends, say “Forward to [first name, last name]”, then hang up or wait for more options. How do I make a long distance call using my soft phone (Skype for Business client)?

Answer: In the Search field, using your keyboard, enter a domestic long distance number or 011 followed by an international long distance number and press. In the Conversation Window that opens, click the keypad icon.

After the long distance number is dialed, you will be prompted for the long distance authorization code. Enter your long distance authorization code in the keypad and press #. How do I transfer a call to a voice mailbox? Answer: In the Conversation window of your soft phone, click the Transfer button and select Another Person or Number. A window appears listing your Contacts.